Terms & Conditions
Last updated: 2024-07-10:
1. Introduction
These Terms and Conditions ("Terms") govern your use of the website https://www.supportjoy.io (the "Website") operated by Support Joy Ltd ("we," "us," or "our"). Support Joy Ltd is a company registered in Scotland with its registered address at 272 Bath Street, Glasgow, G2 4JR.
By accessing our Website, you agree to these Terms. If you disagree with any part of the Terms, please do not use our Website.
2. Website Usage
2.1 You agree to use our Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Website.
2.2 You are responsible for ensuring that any information you provide on the Website is accurate and up-to-date.
3. Contact Forms and Email Subscriptions
3.1 By using the contact form on our Website, you consent to us collecting and processing the personal information you provide for the purpose of responding to your inquiry.
3.2 If you choose to sign up for our email communications, you agree to receive marketing and informational emails from us. You can unsubscribe from these communications at any time by following the instructions provided in the email or by contacting us directly.
3.3 We will handle all personal data collected through contact forms and email subscriptions in accordance with our Privacy Policy and applicable data protection laws.
3.4 You are responsible for ensuring that all information provided through our contact forms or email signup is accurate, current, and complete.
3.5 We reserve the right to refuse service, terminate accounts, or remove or edit content if you submit false or misleading information through our contact forms or email signup.
4. Intellectual Property Rights
4.1 All content on the Website, including text, graphics, logos, and software, is the property of Support Joy Ltd or its licensors and is protected by UK and international copyright laws.
4.2 You may not use, reproduce, or distribute any content from our Website without our express written permission.
4.3 By submitting any content to our Website (e.g., comments or feedback), you grant us a limited license to use, reproduce, and display that content solely for the purpose of providing our services, responding to your inquiries, and operating our Website. This does not include using your contact details for marketing purposes unless you have explicitly consented to such use. Your personal data will always be handled in accordance with our Privacy Policy and applicable data protection laws.
4.4 Contact information provided through our Website forms will be used solely for the purpose of responding to your inquiries or providing the services you've requested. We will not use this information for marketing purposes without your explicit consent. For more details on how we handle your personal data, please refer to our Privacy Policy.
5. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites and encourage you to review their terms and policies.
6. Limitation of Liability
6.1 We strive to provide accurate and up-to-date information on our Website. However, we make no warranties or representations about the accuracy or completeness of the Website's content.
6.2 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of the Website.
7. Indemnification
You agree to indemnify, defend, and hold harmless Support Joy Ltd, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from:
a) Your use of the Website;
b) Your violation of these Terms;
c) Any content you submit to the Website; or
d) Your violation of any rights of a third party.
8. Data Protection and Privacy
8.1 We comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
8.2 By submitting personal data through our Website, including via contact forms or email signups, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.
8.3 We will use your personal data only for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
8.4 You have the right to access, rectify, erase, restrict processing, object to processing, and request data portability of your personal data held by us. To exercise these rights, please contact us using the information provided in Section 16.
8.5 For detailed information on how we handle personal data, please refer to our Privacy Policy.
9. Cookies and Tracking
Our Website uses cookies to enhance user experience and analyse website traffic. By using our Website, you consent to our use of cookies.
10. Disclaimers
10.1 THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
10.2 We do not warrant that the Website will be uninterrupted, timely, secure, or error-free.
10.3 We do not endorse, warrant, or assume responsibility for any product or service advertised or offered by a third party through the Website.
11. User Conduct
You agree not to:
a) Use the Website in any way that violates any applicable law or regulation;
b) Attempt to interfere with the proper working of the Website;
c) Bypass any measures we may use to prevent or restrict access to the Website;
d) Impersonate or attempt to impersonate Support Joy Ltd, a Support Joy Ltd employee, or another user; e) Use our contact forms or email signup to submit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable material.
12. Termination
We reserve the right to terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.
14. Amendments to Terms
14.1 We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website.
14.2 Your continued use of our Website after any changes indicates your acceptance of the modified Terms.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Scotland.
16. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Registered Office: Support Joy Ltd 272 Bath Street, Glasgow, G2 4JR
Email: website@supportjoy.io
By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.