Less friction.
More joy.

1. Who We Are

Support Joy Ltd is the controller responsible for the personal information described here. We are registered in Scotland under company number SC812380. Our registered office is Clyde Offices 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP. For privacy enquiries, contact website@supportjoy.io.

This notice covers website visitors, enquiries and our business correspondence with clients. Customer data we process on a client's instructions is covered by the relevant service and data-processing agreements.

We update this notice when our processing changes and provide further information where required by law.

2. Information We Collect

• Enquiry form: your name, email address and message. Your company name and selected service are optional.
• Correspondence: information you provide when contacting us, including relevant email content and attachments.
• Technical information: hosting and form providers process information such as IP addresses, browser details and request times to deliver and protect their services.
• Website measurements: page views, referral information, browser and device type, and performance measurements such as page load times.

We use Cloudflare Web Analytics to measure website traffic and performance. Cloudflare states that this service does not use cookies or local storage to collect usage metrics and does not fingerprint individual visitors for analytics.

Submitting an enquiry is voluntary; the required fields let us understand and respond to your request. Please do not send passwords, API keys, customer records or sensitive personal information.

3. Why We Use It

We use personal information for the following purposes and lawful bases under the UK GDPR:

• Contract: taking steps at your request before entering into a contract with you personally, or performing that contract, where the processing is necessary for those purposes.
• Legitimate interests: responding to other business enquiries, communicating with client organisations, operating and protecting the website, and handling complaints or legal claims. Our interests are providing our services, maintaining business relationships and protecting our business, balanced against your rights.
• Website improvement: using traffic and performance measurements to understand and improve the site. Where this involves personal information, we rely on our legitimate interests in providing a useful, reliable website, balanced against your rights.
• Legal obligation: meeting applicable requirements, such as keeping accounting and tax records.

We will not use your enquiry details for marketing without your consent.

4. Who We Share It With

• Cloudflare: website hosting, delivery, security and analytics.
• Formspree: receiving and storing enquiry submissions and sending us notifications.
• Google Workspace: managing email correspondence.

We may share relevant information with professional advisers or authorities where necessary to meet legal obligations or establish, exercise or defend legal claims.

5. How Long We Keep It

If your enquiry does not lead to client work, we delete the personal information associated with it within 12 months of our last substantive contact with you, unless a specific legal obligation or an unresolved complaint requires us to retain the relevant information for longer.

We keep client correspondence while it is needed to deliver agreed work, meet contractual obligations or deal with legal claims. Accounting and tax records are kept for the periods required by law.

Our hosting and form providers retain technical records to operate and protect their services. Retention depends on the type of record and whether it is needed to investigate incidents, prevent abuse or meet legal requirements.

Cloudflare makes Web Analytics reports available for the previous six months. This reporting window is separate from the retention of enquiry records.

6. International Transfers

Our service providers may process personal information outside the UK, including in the United States.

Formspree hosts its services in the United States and states that it relies on Standard Contractual Clauses as a data processor. Cloudflare’s data-processing terms provide for the UK extension to the EU-US Data Privacy Framework or Standard Contractual Clauses with the UK Addendum, as applicable. Google describes its international-transfer arrangements in its data-processing terms.

For further information about transfers involving your personal information, or to request a copy of relevant safeguards, contact website@supportjoy.io.

7. Your Rights and Complaints

Depending on the circumstances and our lawful basis, you can request access to, correction or deletion of your personal information, restriction of its use, or a portable copy.

You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation.

To exercise your rights, email website@supportjoy.io. We may need to verify your identity before responding.

You have the right to complain to us about how we handle your personal information by emailing website@supportjoy.io.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint/.

1. About This Website

These terms apply to the use of this website, operated by Support Joy Ltd, registered in Scotland under company number SC812380. Our registered office is Clyde Offices 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP. Contact us at hello@supportjoy.io.

The website provides information about our services and a way to contact us. Separately agreed service terms govern paid consultancy work; these website terms do not replace or vary those agreements.

2. Using the Website

Use the website lawfully and without infringing others' rights. Do not interfere with its operation, attempt unauthorised access or submit malicious, unlawful or abusive material.

Please provide accurate enquiry information so we can respond. Do not send passwords, API keys, customer records or sensitive personal information through the form.

Our Privacy Policy explains how we handle personal information and how to contact us about privacy. These terms do not provide consent for processing that requires your separate permission.

3. Content and Links

Website content belongs to Support Joy Ltd or its respective owners. You may view, save and print our content for personal or internal business reference, keeping any ownership notices. Other uses require the relevant owner's permission unless permitted by law. Third-party names, logos and materials remain subject to their owners' rights.

Links to other websites are provided for reference. We do not control their content; please review their own terms and privacy information when using them.

4. Information and Liability

The website contains general information about our services, rather than advice tailored to your circumstances. Please contact us to discuss advice or work for your particular needs.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Your statutory rights, including applicable consumer rights, are unaffected.

These terms do not limit our responsibilities under a separate agreement to provide consultancy services.

5. Availability and Changes

The website may be unavailable during maintenance or because of technical problems. We may change its content or features and reasonably restrict access to address security risks, unlawful activity or misuse.

We may update these website terms by publishing a revised version and date. Changes apply to future use of the website, not retrospectively to existing claims or separately agreed service terms.

6. Governing Law and Rights

These website terms are governed by Scottish law. The courts of Scotland have non-exclusive jurisdiction over disputes relating to them. If you are a consumer, this does not take away any mandatory protections of the law applicable to you or any right to bring proceedings in another court available to you by law.