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JOYFUL SOLUTIONS FOR EXCEPTIONAL ZENDESK SUPPORT

Transform your customer support into a business advantage with our tailored Zendesk professional services.

 

From expert setup and integration to scalable optimisations, we help you reduce costs, improve satisfaction, and drive growth through exceptional support experiences.

What do you need solved?

Optimising Triggers and Automations for Scalable Ticket Routing

Help your support team handle increasing ticket volumes efficiently by automating ticket routing and workflows in Zendesk.

We review your existing triggers and automations to streamline ticket routing, ensuring the right tickets reach the right teams faster. By setting up custom workflows, automated reminders, and routing rules based on priority or customer type, we help you scale operations and improve response times as your business grows.

From Farm to Fork: Optimizing the Consumer Journey

Client Leafy F&B / Industry Food & Beverage / Project Category Brand Positioning and Product Development

Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book. 

Unlocking the Potential of Gen Z Consumers

Client XXXnext / Industry Technology / Project Category Consumer Behavior Analysis and Product 

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Anthony Founder of Support Joy
Hi, I'm Anthony!
Founder of Support Joy

Why Support Joy?

10+ years Zendesk expertise: Bringing deep, technical knowledge and experience

Team-focused approach: Empowering your support staff to improve operational efficiency and elevate the customer experience

Tailored, scalable solutions: Designed to address your business challenges and help grow your company

Commitment to measurable results: Focused on delivering tangible outcomes and ROI

Data-driven insights: Leveraging analytics to enhance decision-making and drive continuous improvement

End-to-end customer journey optimisation: Enhancing customer loyalty, retention, and overall satisfaction

We help meet the needs of your customers, empower your support team and deliver on your business objectives.
Implementation

Seamlessly set up and customise Zendesk to fit your business, ensuring a smooth and efficient support system launch

Project Support

Providing experienced hands to help design, develop and implement changes to meet your growing company needs

Maintenance

Help maintaining your Zendesk system, keeping operations running efficiently, minimising downtime, maximising efficiency

How We Can Help

Anthony has been managing and improving our Zendesk instance for years now. As our Support team has grown in size and complexity Anthony has been a trusted partner in making proactive recommendations that enable us to scale.

Ryan V.

Senior Director, Support Delivery

What to expect

Experience a joyful journey from consultation to implementation with our personalised approach.

Discuss your needs

Initially, we'll connect via phone, video, or email to understand your specific challenges and goals. We'll listen carefully to your requirements, ensuring we capture every detail.

Develop our approach

We'll develop an approach that takes into account your specifications, keeping you informed and involved throughout the planning process.

Deliver your changes

We'll work with you to implement the agreed approach and provide updates at key stages. We are committed to delivering high-quality results that align with your expectations.

Optimisation

Enhance your Zendesk setup for maximum efficiency and performance, improving support workflows and customer satisfaction

Health Check

Thoroughly assess and diagnose your Zendesk setup. Identifying areas for improvement, highlight security concerns and invalid configurations