JOYFUL SOLUTIONS FOR EXCEPTIONAL ZENDESK SUPPORT
Transform your customer support into a business advantage with our tailored Zendesk professional services.
From expert setup and integration to scalable optimisations, we help you reduce costs, improve satisfaction, and drive growth through exceptional support experiences.
What do you need solved?
Optimising Triggers and Automations for Scalable Ticket Routing
Help your support team handle increasing ticket volumes efficiently by automating ticket routing and workflows in Zendesk.
We review your existing triggers and automations to streamline ticket routing, ensuring the right tickets reach the right teams faster. By setting up custom workflows, automated reminders, and routing rules based on priority or customer type, we help you scale operations and improve response times as your business grows.
From Farm to Fork: Optimizing the Consumer Journey
Client Leafy F&B / Industry Food & Beverage / Project Category Brand Positioning and Product Development
Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.
Unlocking the Potential of Gen Z Consumers
Client XXXnext / Industry Technology / Project Category Consumer Behavior Analysis and Product
Describe the service and how customers or clients can benefit from it. This is the place to add a short description with relevant details, like pricing, duration and how to book.
Why Support Joy?
10+ years Zendesk expertise: Bringing deep, technical knowledge and experience
Team-focused approach: Empowering your support staff to improve operational efficiency and elevate the customer experience
Tailored, scalable solutions: Designed to address your business challenges and help grow your company
Commitment to measurable results: Focused on delivering tangible outcomes and ROI
Data-driven insights: Leveraging analytics to enhance decision-making and drive continuous improvement
End-to-end customer journey optimisation: Enhancing customer loyalty, retention, and overall satisfaction
We help meet the needs of your customers, empower your support team and deliver on your business objectives.
Implementation
Seamlessly set up and customise Zendesk to fit your business, ensuring a smooth and efficient support system launch
Project Support
Providing experienced hands to help design, develop and implement changes to meet your growing company needs
Maintenance
Help maintaining your Zendesk system, keeping operations running efficiently, minimising downtime, maximising efficiency
How We Can Help
Anthony has been managing and improving our Zendesk instance for years now. As our Support team has grown in size and complexity Anthony has been a trusted partner in making proactive recommendations that enable us to scale.
Ryan V.
Senior Director, Support Delivery
What to expect
Experience a joyful journey from consultation to implementation with our personalised approach.
Discuss your needs
Initially, we'll connect via phone, video, or email to understand your specific challenges and goals. We'll listen carefully to your requirements, ensuring we capture every detail.
Develop our approach
We'll develop an approach that takes into account your specifications, keeping you informed and involved throughout the planning process.
Deliver your changes
We'll work with you to implement the agreed approach and provide updates at key stages. We are committed to delivering high-quality results that align with your expectations.
Optimisation
Enhance your Zendesk setup for maximum efficiency and performance, improving support workflows and customer satisfaction
Health Check
Thoroughly assess and diagnose your Zendesk setup. Identifying areas for improvement, highlight security concerns and invalid configurations
Training
Empower your team with comprehensive Zendesk training, boosting their proficiency and ensuring effective use of the platform.
Looking For More Joy?
