Website Privacy Policy

Last updated: 2024-08-15:

1. Introduction

Support Joy Ltd ("we", "us", or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.supportjoy.io (the "Website") or use our services.

We use a cookie consent banner to obtain your explicit consent for non-essential cookies, including analytics cookies, before they are set on your device.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

2. Information We Collect

We collect information that you provide directly to us when you:

Fill out forms on our Website
Subscribe to our newsletter
Request a quote or information
Correspond with us by phone, e-mail, or otherwise

The types of data we may collect include:

Name
Email address
Phone number
Company name
Job title
Any other information you choose to provide

When you use our contact forms or subscribe to our email communications, we collect the information you provide, such as that listed above. This information is used to respond to your inquiries and send you the communications you've requested. You can unsubscribe from our email communications at any time by following the instructions provided in the email or by contacting us directly.

We use Google Analytics 4 (GA4) to collect information about your use of our website. This includes data such as pages visited, time spent on pages, and interactions with site features. GA4 uses cookies to gather this information and automatically anonymizes IP addresses. Google's privacy policy is available at: www.google.com/policies/privacy/partners/.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our Website and services
Respond to your comments, questions, and requests
Send you technical notices, updates, security alerts, and support messages
Communicate with you about products, services, offers, and events
Provide news and information we think will be of interest to you
Monitor and analyse trends, usage, and activities in connection with our Website
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with our legal and regulatory obligations
Analyse website usage and performance through Google Analytics 4 to improve our services and user experience

4. Wix.com Platform

Our Website is hosted on the Wix.com platform. Wix.com acts as our data processor, providing us with the tools and infrastructure to deliver our services to you. When you interact with our Website, certain information such as your IP address, browsing actions, and any data you input into forms may be stored through Wix.com's data storage systems.

We utilise Wix's form builder for our contact forms and their email marketing tools for our newsletters. Wix.com implements industry-standard security measures, including encryption and access controls, to protect your data. They store this data on secure servers behind a firewall.

For a comprehensive understanding of how Wix processes data on our behalf, we encourage you to review Wix's privacy policy at https://www.wix.com/about/privacy and their data processing agreement.

In addition to Wix.com, we may use other third-party service providers to enhance our Website and services. These providers may have access to certain personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We will ensure that any such providers implement appropriate security measures to protect your data. For more information on these providers, please review their respective privacy policies and data processing agreements.

5. Cookies and Tracking Technologies

We and our third-party service providers, including Wix.com, use cookies and other similar technologies (e.g., web beacons, pixels, tags, and scripts) to improve and personalise your experience, provide our services, analyse website performance, and for marketing purposes. By continuing to use our Website, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy.

Cookies are small text files that websites place on your device as you browse the web. They serve various purposes, such as enabling websites to remember your preferences and actions over a period of time.

We use the following types of cookies:

Essential cookies: Enables core functionality such as security, verification of identity and network management. These cookies can’t be disabled.
Marketing Cookies: Used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.
Functional Cookies: Collect data to remember choices users make to improve and give a more personalised experience.
Analytics Cookies: Help us to understand how visitors interact with our website and discover errors.

We also use Google Analytics 4, which employs cookies to collect data about your website usage.

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our Website and some services and functionalities may not work.

For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

6. Legal Basis for Processing

We process your personal data on the following legal bases:

With your consent
For the performance of a contract with you
For our legitimate business interests
To comply with our legal obligations

We process data through Google Analytics based on our legitimate interests to improve our website and services.

7. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data collected via Google Analytics 4 is retained for a limited period, after which it is automatically deleted. For specific retention periods, please refer to Google's data retention policies documentation www.google.com/policies/privacy/partners/.

8. Data Transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.

Data collected by Google Analytics may be transferred and processed in countries outside the EEA. For more information please refer to Google's Privacy Policy at www.google.com/policies/privacy/partners/.

9. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent

If you wish to exercise any of these rights, please contact us using the details in the Contact section below.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

10. Security of Your Personal Information

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

11. Third-Party Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Website and services
To provide services on our behalf
To perform Website-related services
To assist us in analysing how our Website is used

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our third-party service providers include:

Wix.com (Website hosting and management)
Google (Analytics services)

12. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children's Privacy

Our Website is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Registered Address: Support Joy Ltd 272 Bath Street, Glasgow, G2 4JR

Email: website@supportjoy.io